Terms of Service

1. About these terms

• These Terms apply to heating-oil delivery and related services provided by Tony's Oil Company (“we,” “us”). By placing an order you agree to these Terms.

2. Service area

• We serve Plainville and nearby towns including Southington, New Britain, Bristol, Terryville, Berlin, Wolcott, Cheshire, Meriden, and Farmington.

3. Pricing

• Price changes: Per-gallon heating oil prices fluctuate based on market conditions and supply costs. The price posted on our website may change at any time, including between the time you place an order and the time of delivery. Prices are not locked until your delivery is dispatched. By placing an order, you acknowledge and accept that the final price may differ from the price shown when you ordered.
• Quotes are estimates only: Any price quote or estimate provided is for informational purposes only and is not a binding commitment. Final charge is based on actual gallons delivered multiplied by the price in effect at the time of delivery.
• Emergency delivery surcharge: Same-day emergency deliveries (when available) may incur an additional surcharge as disclosed at the time of order. Emergency requests are subject to availability and route capacity.

4. Orders and scheduling

• Orders are will-call unless otherwise stated.
• Delivery timing: Online orders will be delivered within five business days. Delivery remains subject to safe access, weather conditions, road closures, fuel availability, and the force majeure circumstances described below. Same-day and next-day delivery may be offered when available but are not guaranteed.
• Force majeure: We may delay, reschedule, or cancel deliveries due to circumstances beyond our reasonable control, including but not limited to: severe weather (ice, snow, flooding, hurricanes); road closures or hazardous driving conditions; acts of God; natural disasters; pandemics or public health emergencies; government orders or restrictions; labor disputes; fuel supply shortages or disruptions; equipment failures; utility outages; or other emergencies. We are not liable for delays or non-delivery caused by force majeure events. If a delivery is canceled due to force majeure, any charge on your card will be refunded.
• Route optimization: Delivery schedules are subject to change based on route optimization, other customer deliveries, and operational needs.

5. Minimums and fees

• Minimum delivery: 100 gallons. Smaller deliveries may incur a small-order fee.
• After-hours or emergency service may incur an additional fee, disclosed before scheduling.

6. Access and safety

• Safe access required: You must provide safe, clear access to the fill pipe and ensure the tank and venting comply with applicable codes. This includes maintaining a clear, level path free of ice, snow, debris, obstacles, and tripping hazards.
• Snow removal: During winter months, you are responsible for shoveling and clearing snow from the path to the fill pipe before our driver arrives. Failure to provide a safe, snow-free path may result in delivery refusal and a trip fee.
• Delivery refusal: We may refuse delivery if unsafe conditions exist, including but not limited to: iced walkways, unshoveled paths, aggressive animals, blocked access, overhead hazards, or code violations. A trip fee may apply if we cannot deliver due to access or safety issues you failed to address.
• Driver safety priority: Our drivers are instructed not to deliver if conditions are unsafe. All deliveries are weather-dependent. If conditions are not safe for our drivers, we will not deliver and will reschedule without penalty to you.

7. Payments and charges

• Payment method storage: When you place an order, your payment method is securely stored by our PCI-DSS compliant payment processor. We do not store your full credit card number. Your payment method remains on file so you can easily place future orders without re-entering your card details.
• Charge at checkout: When you place an online order, we charge your card at checkout for the gallons you ordered or, for tank fills, an estimate based on your tank size. By checking the payment authorization box, you authorize us to charge that card for this delivery.
• Final reconciliation: After your delivery is completed, we reconcile the actual gallons delivered against the amount initially charged.
• Refunds for overcharges: If you received fewer gallons than initially charged for, we will refund the difference to your card. Refunds are typically processed within 24 hours of delivery and may take 3–5 business days to appear on your statement depending on your card issuer.
• Additional charges for undercharges: If you received more gallons than initially charged for (for example, your tank held more than estimated), we will charge your card for the additional gallons. Additional charges are typically processed within 24 hours of delivery.
• Receipt and confirmation: You will receive notification of the initial charge, delivery confirmation, and final reconciliation (refund or additional charge, if applicable).
• Future orders: Your stored payment method allows you to place future orders quickly by phone or online. We will charge the same card on file unless you update your payment information. If you enroll in automatic delivery, we will charge your stored payment method for each automatic delivery as described in Section 15.
• Updating or removing payment methods: To update or remove your stored payment method, call us at 860-747-5412.

8. Cancellations and refunds

• Cancellation before dispatch: If you cancel after we have charged your card but before the driver has been dispatched, we will issue a full refund minus any processing fees (if applicable).
• Cancellation after dispatch: Once our driver has been dispatched to your location, cancellations are not permitted. A trip fee (the full initially charged amount or a minimum trip fee, whichever is greater) will apply if you refuse delivery after dispatch.
• Refund processing: Refunds are processed within 24 hours of cancellation or delivery reconciliation. Depending on your card issuer, refunds may take 3–5 business days to appear on your statement.
• Partial deliveries: If we deliver fewer gallons than initially charged (due to tank capacity, access issues, or other factors), the difference will be automatically refunded as described in Section 7.

9. Fuel quality and specifications

• Biodiesel blend: In accordance with Connecticut and federal regulations, all heating oil delivered contains a minimum of 10% biodiesel (B10). Depending on our supply source, you may receive B10 (10% biodiesel) or B20 (20% biodiesel) blends. Both blends meet or exceed all applicable ASTM standards and Connecticut regulatory requirements.
• Quality assurance: We deliver heating oil that meets industry standards for residential and commercial heating systems. If you believe there is a quality issue with delivered fuel, notify us within 48 hours of delivery so we can investigate and address the concern.

10. Warranties and disclaimers

• AS-IS delivery: Heating oil is delivered "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
• No implied warranties: We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by Connecticut law.
• Equipment compatibility: You are responsible for ensuring your heating system, tank, lines, and equipment are compatible with standard heating oil (including B10/B20 biodiesel blends) and are properly maintained. We are not responsible for equipment malfunctions, clogs, or failures caused by your equipment's condition, age, or incompatibility.
• No guarantee of uninterrupted supply: We do not guarantee continuous or uninterrupted fuel supply, specific delivery dates or times (except as expressly confirmed in writing), or that deliveries will prevent run-outs or heating emergencies.

11. Limitation of liability

• Maximum liability: Our total liability for any claim arising from or related to a delivery or service is limited to the amount you paid for that specific delivery.
• Exclusion of consequential damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: property damage (except as directly caused by our gross negligence); personal injury; lost profits; business interruption; heating emergencies or run-outs; frozen pipes; discomfort; spoiled food; lodging expenses; or any other damages arising from delayed, rescheduled, or canceled deliveries.
• Customer-owned equipment: We are not liable for damages caused by customer-owned tanks, fill pipes, vent pipes, lines, filters, heating systems, or other equipment, or by your failure to maintain safe access, adequate fill clearances, or code-compliant installations.
• Acts or omissions: We are not liable for damages resulting from your acts, omissions, misrepresentations (such as incorrect tank size or fuel level), or failure to follow instructions or safety guidelines.

12. Indemnification

• You agree to indemnify, defend, and hold harmless Tony's Oil Company, its owners, employees, drivers, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) defects, malfunctions, or code violations in your tank, heating system, or related equipment; (b) your failure to provide safe access or accurate delivery information; (c) your misrepresentation of tank size, fuel level, or other material facts; (d) your use of heating oil in a manner inconsistent with its intended purpose or applicable regulations; or (e) your violation of these Terms.

13. Delivery time disclaimers

• No guaranteed appointment times: The five-business-day commitment for online orders does not guarantee a specific delivery date, appointment time, or delivery window. Same-day and next-day estimates are not guaranteed.
• Run-out responsibility: You are solely responsible for monitoring your fuel level and ordering heating oil before you run out. We are not liable for run-outs, heating emergencies, or any damages resulting from running out of fuel, even if you are enrolled in automatic delivery.
• Weather and safety delays: Deliveries may be delayed or rescheduled due to weather, road conditions, safety concerns, or other factors. We prioritize driver safety and compliance with applicable regulations.

14. Dispute resolution

• Informal resolution: If you have a dispute, complaint, or concern, please contact us first at 860-747-5412. We will make a good-faith effort to resolve the issue informally.
• Governing law and venue: These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Hartford County, Connecticut, and you consent to the jurisdiction of such courts.

15. Automatic delivery program (if selected)

• Automatic delivery is optional and is not enabled unless you expressly select it on the order form or in writing.
• If you enroll, you authorize us to schedule deliveries based on factors such as historical usage, tank size, degree-day data, and weather.
• By enrolling, you authorize us to charge your stored payment method for each automatic delivery, for the actual gallons delivered at the then-current posted price unless otherwise agreed.
• You are responsible for notifying us promptly if your usage changes materially (for example, adding or removing heating zones, switching fuels, long absences, or increased occupancy).
• You can cancel automatic delivery at any time by contacting us. Cancellations made after a truck has been dispatched may be subject to a trip fee.
• We will make reasonable efforts to prevent run-outs under automatic delivery, but we do not guarantee an uninterrupted supply of fuel. You remain responsible for monitoring your tank and notifying us if your level is critically low.

16. Communications

By placing an order or providing your contact information, you agree that we may contact you by phone, email (if provided), or text message about your orders, deliveries, and account.

• We may contact you to confirm orders, schedule deliveries, provide status updates, address safety concerns, and manage your account.
• You can ask us to stop promotional messages at any time by calling 860-747-5412. We may still send service-related messages about active orders or deliveries.

17. Privacy

• See our Privacy Policy for details on how we handle personal information.

18. Severability

• If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire agreement

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tony's Oil Company regarding our services and supersede any prior agreements or understandings.

20. Changes to Terms

• We may update these Terms at any time. The "Effective" date at the top of this page indicates when the Terms were last updated. Updated Terms apply to orders placed after the change. Continued use of our services constitutes acceptance of the revised Terms.

21. Contact

• Questions? Call us at 860-747-5412 or visit our contact page.